Privacy Policy

Effective Date 11.11.2025

Elements Chocolats Company Limited (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website www.elementschocolats.com.

1. Identity

Elements Chocolats Company Limited, registered in Shanghai, China, operating the website www.elementschocolats.com.

2. Scope of This Privacy Policy

This Privacy Policy applies to all users visiting our website, purchasing products, or interacting with our services, including users in China, the European Union (EU), the United Kingdom (UK), and the United States (USA).

3. Legal Basis for Processing

China: For Chinese users, we process personal data in accordance with the Personal Information Protection Law (PIPL) and other applicable Chinese laws. Legal bases may include:

• Performance of a contract
• Legal obligation
• Consent
• Legitimate interests (e.g., website improvements, customer support)

EU, UK, USA: For users in these regions, we process personal data under applicable laws, including GDPR (EU), UK GDPR, and US privacy laws. Legal bases include:

• Performance of a contract
• Legal obligation
• Consent
• Legitimate interests (e.g., website improvements, marketing)

4. Information We Collect

• Contact information (name, email, phone number)
• Account information (username, password)
• Payment information (credit card, WeChat Pay, Alipay)
• Order history and preferences
• Website usage data (IP address, device, browser, pages visited)

5. How We Use Your Information

• To process and fulfill orders
• To communicate about orders, products, and services
• To improve our website and services
• For marketing and promotional purposes (with consent)
• To comply with legal obligations

6. Cookies and Tracking / Cookies

We use cookies and similar tracking technologies to enhance your experience, remember preferences, analyze site traffic, and serve personalized content. Cookies may be set by us or third-party services. You can control cookies through your browser settings.

7. Sharing Your Information

We may share personal data with:

• Service providers for payment, shipping, or technical support
• Legal authorities when required by law
• Business partners for marketing (with consent)

8. International Transfers

Data may be transferred across borders, including between China, EU, UK, and USA. We ensure transfers comply with applicable data protection laws.

9. Data Retention

We retain personal data only as long as necessary for the purposes described, legal obligations, or dispute resolution.

10. Your Rights

English: Depending on your location, you may have the right to:

• Access your data
• Correct or delete your data
• Withdraw consent
• Object to processing or request data portability

11. Security 

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

12. Minors

Our website is not intended for users under 16 in China or under 13 in EU/UK/USA. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy. Changes are posted on this page with the effective date. Users are encouraged to review the policy periodically.

14. Contact

English: For questions about this Privacy Policy, please contact:
Email: customercare@elementschocolats.com
Address: Elements Chocolats Company Limited, Shanghai, China